MASO PetPhone Warranty & Return Policy
1. Warranty
The MASO PetPhone is covered by a twelve (12)-month warranty starting from the date of purchase. This warranty covers manufacturing defects only, including unexpected failures or technical issues such as:
- Device malfunction without an apparent cause.
- Charging, connectivity, or audio issues caused by factory defects.
The warranty does not cover:
- Misuse, drops, breakage, exposure to liquids or high temperatures.
- Unauthorized repairs or attempts to open the device.
- Damage resulting from non-original accessories, third-party software, or improper power connection.
If a manufacturing defect is confirmed by the authorized service center, the device will be repaired or replaced with a new or equivalent unit.
2. Return & Exchange Policy
Return requests are accepted within seven (7) days from the date of receipt in the following cases only:
- Receiving a product different from what was ordered.
- Receiving a product that is damaged or non-functional upon arrival.
To qualify for a return, the product must be:
- In its original, unused condition.
- In the original packaging, including all accessories.
- Accompanied by the original invoice or order number.
After inspection:
- A replacement will be provided if a manufacturing defect is confirmed.
- Or a refund will be issued within 7 business days if replacement is not available.
3. Technical Support & Customer Service
- Support is available via email and through the official website.
- The Petphone app also provides instant 24/7 technical support directly from within the application.
📧 info@maso.com.sa
🌐 www.maso.com.sa